Management Development Programs

Relationship management and strong interpersonal skills are critical factors for every successful, effective front-line manager. The reality is, however, that many technically competent managers do not necessarily possess strength or confidence in these important career and managerial skill sets. This stands in the way of their (and your organization’s) ability to successfully engage with and lead their teams towards high performance. While processes are often black and white, the relationship arena in which managers are required to achieve results is not quite as predictable; a different skills set is required.

The ACHIEVEBLUE Management  program enables participants to explore how they can model the changes they wish to see within their teams and organizations and discover alternative ways to position themselves as visible, credible and impactful managers who earn the commitment of their teams and stakeholders. In the battle to attract and retain top performing talent, it is the manager’s ability to manage the employee’s relationship with the organization that will enable success.

Programs:

  • Back2Basics Management Program
  • Active Leadership Program
  • Effective Feedback Program
  • Continuous Improvement Program

 

ACHIEVEBLUE Back2Basics Management Program™ 

As the name implies, the ACHIEVEBLUE Back2Basics Management Program™ focuses on building practical and practicable skills and tools that are needed in your everyday work and interactions as a leader.

Each of the seven half day modules leverages one or more performance and behavioural models that provide you with key insight into the topic at hand, while also providing you with an ongoing reference framework for leading and managing teams of business professionals.

The program focuses on providing you with information you can use for immediate and long term advantage.

About the Program

Duration:  Each Module is Half Day In Class or 2- 90 Minute Virtual Classroom

Start With Module 1

The Operational Leadership Program has been configured to fit into your busy schedule with highly focused half day modules. The modules stress practical, use-right-away concepts, tools and techniques needed by all operational leadership professionals.

Begin your study with Module 1: Management Foundations, then take any or all of the other modules in any order that you wish. This way, you can create a personalized learning plan that maps directly to what you need right now.

Module 1: Management Foundations

Learn: If you are a project based environment, which requires highly competent and effective management. This entails getting things done through the active support of others. Transitioning from “being the expert” to managing and leading others who are the experts is not always easy.

This module introduces you to the Active Leadership ModelTM, which provides a framework to help leaders interact more effectively with the people they are responsible for leading and managing. 

Module 2: Coaching

Learn: Effective coaching requires deep personal insight into your own attitudes and behaviours and the ability to inspire and motivate others through understanding of their attitudes and behaviours.  Coaching is not about management. It is about leadership.  Effective coaches help bring out the personal leadership qualities of those they coach. This enables delegation of increasing levels of accountability and authority. Using the ACHIEVEBLUE Active Coaching Model™ this module provides you with effective feedback and coaching techniques that can be applied both formally and informally with your teams.

Module 3: Goal Setting

Learn: In this module we will identify and describe actionable models and key processes related to goal setting, tracking and measuring success. Setting realistic goals is the foundation of not only project management but also of managing people. The principles you need to apply are the same as those used in the identification and management of project scope and your project teams.

This module describes the use of SMARTer Goals and the ACHIEVEBLUE Quality Dynamics Model™ for identifying, monitoring and completing goals.

Module 4: Managing Your Organization

Learn: This module focuses on the foundation attitudes, skills, mindset and behaviours that will enable you to establish and maintain winning organizational teams within your organization with respect to: organizational strength and alignment, delegation through goaled accountability, talent engagement and retention and professional development and succession planning.

This module shows you how leverage the ACHIEVEBLUE Human Capital Dynamics ModelTM to  manage the complete talent management lifecycle.

Module 5: Providing Feedback

Learn: A core competency of being an effective manager and coach is your ability to provide ongoing constructive feedback that focuses on the performance of the individual against established and agreed to outcomes.

This module provides you with an easy to follow roadmap for successful performance enhancement through ongoing feedback discussions. You will learn how to apply the ACHIEVEBLUE Effective Feedback Model™ to structure effective feedback discussions, use recognition to reinforce desired behaviours, and create a plan for observation and feedback.

Module 6: Leading Change

Learn: Based on a leading Impact of Change model, this module focuses on understanding individual responses to change, the role of the leader in managing reaction and ensuring effective implementation.

Key strategies will be reviewed, including the importance of clear and open communication throughout any change initiative. Specific topics include how to lead change, how to manage your own reaction to change and how the team perceives this, and how to create an action plan that takes you through change implementation and post assessment.

Module 7: Conflict Management

Learn: In business, stakeholders have both a professional and emotional stake in requirements fulfillment.  Pressures created by project deadlines, resource limitations and budgets can create stress that leads to conflict. This module provides you with a practical, behaviour-based, easy to use model for understanding,  pre-empting, minimizing and managing interpersonal conflict.  You will take part in a highly interactive team exercise that provides you with firsthand experience of the principles presented at the beginning of the module and the opportunity to apply them in a safe, fun and engaging environment.

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The Active Leadership Program™

Intense competition coupled with flattened hierarchies, multi-dimensional teams and a diverse working environment characterize today's business climate. This reality requires a repertoire of leadership practices and skills for anyone responsible for getting results with and through others. Recent studies confirm the leader is the prime factor for creating a productive work environment and contributing to higher employee retention.

The Active Leadership program provides the concepts and the practices of Leadership in a high-impact learning-environment to help leaders effectively coach, empower and lead individuals and teams to higher levels of performance.

Duration: 3 days

Outline

The Vision Leader

  • Defining leadership
  • Upward feedback reports
  • Personal Vision
  • The Active Leadership Model™
  • Performance Analysis

Communicating With Emloyees

  • The communications cycle
  • Probing skills
  • Listening skills
  • Preparing communication
  • Personal needs analysis

Task Delegation

  • Analysing employee performance
  • Leadership styles
  • Delegation and assignment
  • Leading change

Coaching Employees

  • Assessing progress
  • Motivating employees
  • Principles of reward
  • Providing feedback

Developing Employees

  • Coaching and reinforcement
  • Improving performance
  • Building employee development plans

Team Leadership

  • Working with teams
  • Selecting team members
  • The Active Leadership Model™ and teams

Personal Development Planning

  • The Organization Priorities Framework™
  • The Employee Development Framework™
  • Personal development plan
  • Refining personal vision
  • Creating and monitoring your Personal Learning Summary

 

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Effective Feedback Program

A core competency of being an effective manager and coach is your ability to provide ongoing constructive and challenging conversations and feedback that focuses on the performance of the individual against established and agreed to outcomes.

This program provides managers with an easy to follow roadmap for successful performance enhancement through ongoing feedback discussions.

Duration: 1 Day

Learning Objectives:

  • Apply the Effective Feedback Model™ including difficult conversations with an employee based on: 
    • Task delegation
    • An understanding of current performance
    • Establishment of clear outcomes and expectations
    • Observation
    • Timelines
  • Structure effective feedback discussions
  • Having courageous conversations
  • Use recognition to reinforce desired behaviours
  • Recognize what effective feedback looks and sounds like and use this knowledge to begin creating a plan for observations        

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The Continuous Improvement™ Program

Continuous Improvement provides process leaders and contributors with a structured approach to improving the outputs and the efficiencies of all key work processes so that customers, whether internal or external, get what they need when they need it at the cost they are prepared to pay. The course is designed around a core behavioural model called the Continuous Improvement Model™.

Duration: 3 days

Unit 1: Introduction to Continuous Improvement

  • Compete to Win Model™
  • Internal & External Customers
  • The Continuous Improvement Model™
  • The CI Pathfinder
  • Customer Chain
  • Running Effective Meetings

Unit 2: Define the Issues, Opportunities & Problems

  • Key Action 1: Identify What You Do – Process Flowcharting
  • Key Action 2: Ask Customers to Rate What You Do – Customer Matrix & Customer Survey
  • Key Action 3: Prioritize What You Do – Customer Priority Summary

Unit 3: Establish the Results

  • Key Action 1: Decide What to Focus On – Performance Gap Worksheet
  • Key Action 2: Set Preliminary Results – Why 5 Worksheet & Cause & Effect Diagram
  • Key Action 3: Agree on Results

Unit 4: Identify the Alternative Actions

  • Key Action 1: Brainstorm Alternative Actions
  • Key Action 2: Review Alternative Actions & Eliminate Duplication

Unit 5: Select the Breakthrough Actions

  • Key Action 1: Select Alternative Actions for Prioritization
  • Key Action 2: Prioritize the Alternative Actions

Unit 6: Develop the Schedule

  • Key Action 1: Identify the Tasks
  • Key Action 2: Seek Input from Others
  • Key Action 3: Assign Responsibilities
  • Key Action 4: Develop the Scheduling Board

Unit 7: Implement the Schedule

  • Key Action 1: Assign Tasks to Those Responsible
  • Key Action 2: Ensure the Cooperation of Other Departments

Unit 8: Review Progress

  • Key Action 1: Determine the Type of Review
  • Key Action 2: Prepare for the Review
  • Key Action 3: Conduct the Review
  • Key Action 4: Follow-up the Review

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